Very honest. Told us several things that may need to be done which would be very expensive. But recommended that only a couple of those items where necessary to replace to get the car running. Told us to drive it for a couple of weeks and see if the other items needed to be done. So ,initially they saved us a lot of money be not having to do things that may not actually be needed.Waiting room was very clean. They were very patient in explaining things to my understanding and answering all my questions.Would highly recommend them.