My car was taken in immediately for an inspection when I arrived. I waited no more than 30 min with no prior appointment. I had a 90,000 mile work up done somewhere else less then 2 weeks earlier, & they voluntarily made a list for me to make sure everything was covered, replaced & checked in this work-up. I returned the following day to have a rusted, broken license plate bolt removed to replace a new plate, & when they could not remove it, they referred me to someone else who could with no charge. The rusted bolt was removed & a new bolt was replaced to hold the plate.