My BMW had indicated a brake pads issue. I went to BMW dealership and they said to replace all pads without checking the car. Then I called and went to different places and the same experience except I was told that “from their experience the front pads need to be replaced”… I ended up calling and coming here. Brandon was very professional and patient with me and my frustration. He offered to check the car, find out what issues with brakes were and then to provide a solution. Actually, after checking the car he informed that the rare break pads were in bad shape and he provided the price and best solution - replacing the brake pads and rotors. He explained “why”. I trusted him and the experience here was so good that I decided to stay with them even I was offered less pricing in other place. Brakes, tires are important parts that need very professional attention. And I felt these guys could deliver it. Kay at the front desk was also very friendly and welcoming. I appreciate the transportation service they offered to drive me home and pick me up.. This is the level of service that is missed in many other places. This is the level of service that makes this business stand out. Thank you Brandon and team! I am so happy that i decided to call and visit your place.
Hi Susana, we are thrilled to hear about your positive experience with us! At Concourse Auto Service, customer satisfaction is our top priority. We strive to provide professional and transparent service, ensuring that we address the specific needs of your vehicle. We are glad that you trusted us with your BMW, and we appreciate your kind words about Brandon and Kay. If you have any further questions or need assistance, please don't hesitate to reach out to us at (817) 488-5116 or [email protected]. Thank you for choosing us! -Vince
- Concourse Automotive