Made my appointment the week before with no problems. Dropped my car off at 9:30 for a noise in my A/C unit. Brendan went to check if it may just be leaves. It was not. I left my car there and Kay, the lovely front office person, drove me to my office in Grapevine. I was informed that just to diagnose the issue the charge was $179. I personally thought this was a little high, but hey, they have to make their money somewhere. I didn’t hear back from them on what the issue was (bad A/C motor) until around 1 and it was ready around 3:45. Just be prepared to leave your car there most of the day or bring work with you, or have a friend pick you up. They do have someone to take you somewhere if you need it. The reception area is nice if you need to stay there. All in all a pleasant experience. Had to pay more than I anticipated for the repair, but we are spoiled with a long time Honda mechanic. This car, unfortunately, wasn’t a Honda. But Concourse was just fine. Customer service was great!