I initially had a good experience until paying to take delivery of my repaired car. These folks came recommended by a friend of mine who is an insurance adjuster, and though the quote was higher than I expected, they were very fast in getting the repairs completed. The vehicle is my son’s car so I have not personally driven it but I haven’t heard any negative feedback either, so I assume the work that they did was solid. The needed repairs were the result of my son hitting a storm drain in his Toyota Corolla that dented the front and back wheels, as well as some other components. It was fairly jacked up and the hubcaps shattered in the collision, which leads me to the negative part of my review. When I arrived to take delivery of the repaired car, the car was waiting out front but both passenger-side hubcaps were still missing. That’s when they shared with me that hubcaps are cosmetic so I shouldn’t have expected them to replace them. Though I disagree, it is reasonable to expect that they would let me know that on the front end rather than when I arrive to pick up my vehicle. What started as a good experience turned sour very quickly. My contact was clearly not interested in continuing the conversation, as he quickly excused himself to help someone else. And then when I mentioned to the guy working the register that his colleague’s response felt ticky-tacky, he used an analogy of a plumber as an example of doing repairs but not worrying about the cosmetics. I found that explanation to be insulting. It’s still too fresh to say whether I would go back because I’m sure they did a good job, but their “bedside manner“ left a lot to be desired . I don’t like walking out of auto shops feeling like I got taken advantage of.
Dear Michael Faulkner, Thank you for bringing your car to Concourse Automotive for the wheel replacement. We're glad we could assist you with this repair. Regarding your concern about the missing hubcaps, we wanted to clarify that the hubcaps were not on the vehicle when it arrived at our shop. Our team always takes great care to document and handle all parts and accessories during the service process to ensure their safekeeping. We understand your disappointment and apologize for any confusion this may have caused. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We value your business and are committed to providing excellent service to our customers. Thank you for choosing Concourse Automotive. We appreciate your understanding and look forward to serving you again in the future. Sincerely, Vince Taylor Operations Manager Concourse Automotive [email protected]
- Concourse Automotive