The best thing you can say about an auto repair joint - they had the opportunity to rip off four ladies from out of town, but instead spent about an hour to ensure nothing was seriously wrong with the car, got it up and running, sent the ladies on their way safely, and didn't charge one penny - true! My elderly mom and I went up to Dallas to pick up family at the airport (3 hours away), about 5 miles from the airport the car's warning lights went on and temperature gauge went crazy... managed to get family from airport then searched on google for an auto place to have it checked out... found Concourse. We show up hot and tired and not sure if anything is wrong with car.. keep in mind I am one of those people that has oil/fluids checked/changed every 3 months, and have a handy hubby that ensures everything is fine with cars. Concourse found that car was out of water and anti-freeze, but couldn't find anything else wrong - could have replaced pump and temperature gauge, but told us that could be a rip off and didn't want us to waste our time/money. We think my oil change near home the week before let the fluid out and didn't replace it. Concourse suggested we take a half hour to drive around and verify the car wasn't overheating any more, and then head home as hubby or personal mechanic could fix it cheaper. The people are HONEST! They could have done what most other places would have, just replaced everything and charged an arm and a leg. they were concerned about us being safe, but at the same time didn't want to waste our money. Nice to be given a choice to make, and then they didn't even charge us for the hour they spent cooling the car off, topping off all the fluids, inspecting the water pump and temperature gauge, and then driving the car. If I have car repairs I can't get done at home I would drive three hours north to Jack and Jan - nice people, local business, old fashion service. If you are in the Dallas metroplex area get yourself to Grapevine for your auto repairs.
Thank you for the 5 star rating! We work very hard to run an honest business and we always aim to go above and beyond the expectations of our customers. We truly appreciate your future recommendations and your loyalty to drive 3 hours when you are in need of our services. Have a wonderful day!
- Concourse Automotive