I was completely surprised at my treatment because of the contrast with everyone else's experiences. I see all these positive reviews and get a recommendation to go here from my sister so I was expecting a lot. I never got a name but the man who did my trucks inspection was extremely rude and basically shooed me out the door. I came in for a basic inspection and he tells me that I failed due to two leaks (one of which didn't even exist) and he tells me to have "my dad" take a look at it and to "tell whoever drives the truck about the leak" this infuriated me because I have been the sole driver of this truck for three years, and I understand maybe I look young for my age but that is no excuse. After thinking about it, I've come to the conclusion that he either thought I was some clueless girl or a 17 year old who was 'bringing in daddy's truck' neither of which are true. Before I left I tried to ask about a quote (he was already walking away from me) and he avoided the question by telling me that they were "about to close".....at 10 am??? I know they take their lunch break at around 12 but obviously that wasn't what he meant. He wanted me to leave so I did but I was worried because he told me I had a leak in my power steering and when I asked if it was even safe to drive he avoided the question again and walked away. I was completely shocked so I left and went to Strickland Brothers where I was treated like an actual person and they discovered that there was NO LEAK in power steering and passed my inspection. I hate writing a negative review but I feel like I need to stand up for myself.
Emily, first and foremost, we want to extend our sincerest apologies for the experience you had at our shop. It's deeply concerning to hear that you felt disrespected and dismissed, as this is not the standard of customer service we strive for or are known for. We take your feedback very seriously and would like to investigate this matter further to ensure it is properly addressed and does not happen again. Please know that we value all our customers and their safety, and it’s troubling to hear that your questions were not adequately answered. We would greatly appreciate the opportunity to discuss this matter with you directly and see how we can make this right. Could you please contact us at your earliest convenience? Your experience is important to us, and we are committed to improving our service to ensure this doesn’t happen to others. Again, we are truly sorry for your experience and thank you for bringing this to our attention. We hope to hear from you soon.
- Concourse Automotive